Returns policy

Nicholson Returns Policy

  1. Nicholson will, at its own discretion, make payment to the Buyer upon receipt of returned Goods subject to a 20% restocking charge and the following;

  2. Where Goods are to be returned by the Buyer, the Buyer must notify Nicholson within 40 days of the Invoice or Order Acknowledgment date.Refunds can only be requested by and made to the original Buyer.

  3. Nicholson will arrange collection of the Goods from the address to which they were delivered or elsewhere as advised. Nicholson reserves the right to charge extra for carriage.

  4. The Goods must be clearly addressed to Nicholson and the Buyer is responsible for adequately packaging/protecting the Goods for transit so that they arrive in good condition.

  5. Refunds can only be made for Goods that are received undamaged, in the condition in which they were originally received by the Buyer, and in a re-saleable condition.

  6. Delivery charges and service charges on the original invoice are not refundable.

  7. Where a quantity discount was given, the discounted amount will be chargeable if the revised Invoice or Order Acknowledgment value is below the threshold value for the relevant discount given.

  8. No refunds can be made for bespoke products or Goods that have been customised or made to unique designs or sizes for the Buyer or where the Buyer has been advised that they are non-returnable.

  9. Payment will be made by BACS at the end of the month in which the Goods were received back into stock.

  10. All refunds are ultimately processed at the discretion of Nicholson.